Some support people have told customers that the yellow blotches are due to adhesive in manufacturing and will fade in time, while others swap out units. However, Apple's response to problems has been eye-crossing. You'd think that a company would want to deal with such a blemish. Some units have swapped volume keys, so pressing louder makes things softer.Īlthough sales have been unquestionably hot on the iPhone 4 at 1.7 million in the first three days, they probably could have still been better, because publicity like this always puts off some percentage of buyers.On others, the glass has already begun to scratch. The first cases of the supposedly super-tough glass cases breaking on an accidental drop from a one-foot height have started to appear.In some iPhones, the screen sports white dots that look like a constellation.Some screens have yellow blotches or lines.If you hold the iPhone by the antenna band that surrounds the case, you can lose reception and, in some cases, experienced dropped calls.Let's start with the list of reported problems that have accumulated so far: The question now becomes how much damage the company might do to its own reputation among potential customers who aren't locked into the brand.
What does Apple do? It blames manufacturing, tries to quietly handle the onslaught, and, in the person of Steve Jobs, says that there's no problem. The Apple (AAPL) fan legions may explain everything away, but the number of problems in the iPhone 4 continues to multiply.
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